Three California motorists sue CCC Intelligent Solutions over alleged use of repair-estimate data to train AI

What happened

On October 8, 2026, three California motorists filed a proposed class action against CCC Intelligent Solutions Inc. and its parent CCC Intelligent Solutions Holdings Inc. in the U.S. District Court for the Central District of California, alleging the company used personal information from collision repair estimates to develop commercial AI products and analytics without the vehicle owners' consent.

The allegations

• Plaintiffs LaTrenda Burries, Gloribel Garcia and Katleen Saturne each obtained repair estimates through shops using CCC's CCC ONE software. They allege CCC retained identifying information from those estimates - including names, home addresses, phone numbers, insurance claim numbers, VINs, license plate numbers, vehicle mileage and photos of damaged vehicles - and combined records across its network to build AI products and analytics it licenses to other customers.
• The suit argues that a repair shop's agreement with CCC does not establish the vehicle owner's consent for these additional AI uses, and alleges no version of CCC's privacy policy in effect since April 2020 mentions AI or model training.
• Claims pleaded: intrusion upon seclusion, invasion of privacy under the California Constitution, unjust enrichment, and violation of California's unfair competition law. Relief sought includes financial damages, deletion of affected records, and deletion of AI models or court-permitted retraining.
• CCC declined to comment on the pending litigation. The suit cites CCC's own statements that it has processed more than $2 trillion of historical data across its network and developed more than 400 AI models.

Scope note

This is a privacy-based training-data suit, not a copyright claim: the plaintiffs are consumers alleging misuse of their personal repair data, not creators alleging copying of creative works. All allegations are unproven; the complaint's characterization of CCC's data practices has not been tested in court.