Google wins dismissal of most CIPA claims over AI-recorded customer-service calls used to train Contact Center AI

On October 23, 2026, U.S. District Judge Rita F. Lin of the Northern District of California dismissed most claims in a proposed class action alleging that Google's Cloud Contact Center AI unlawfully recorded customer-service calls and used them to train its AI. The plaintiffs alleged Google intercepted calls between California consumers and customer-service representatives for retailers including Home Depot, and used the recordings for AI analysis and training without the callers' knowledge or consent. Judge Lin held the plaintiffs failed to allege that Google intended to record the calls without consent, an element required for eavesdropping liability under the California Invasion of Privacy Act (CIPA); the ruling is about intent, not a finding that no recording or training use occurred. Claims by remaining plaintiffs over calls to Verizon, Uber and Discover were compelled to arbitration rather than dismissed. The case is part of the consolidated Google Cloud contact-center privacy litigation (including Ambriz v. Google) that has run since 2023, with the dismissal motion argued at an October 13, 2026 hearing.